Shipping and Delivery Policy

Thank you for shopping with Vkart Online! We are committed to delivering your orders in a timely and reliable manner. Please read our shipping and delivery policy carefully to understand how we handle the delivery of your purchases.

1. Shipping Locations

We currently ship across India. For international shipping, please contact our customer support before placing an order.

2. Shipping Charges

Standard Shipping: Free on orders above ₹5000.
Orders below ₹500 are subject to a flat shipping fee of ₹500.
Express Shipping (where available): Charges may vary based on location and order size.

Shipping charges, if any, will be displayed at checkout before you complete your purchase.

3. Order Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next working day.
Once your order is processed and shipped, you will receive a confirmation email with tracking details.

4. Estimated Delivery Time

Metro Cities: 2–4 business days
Non-Metro Areas: 4–7 business days
Remote/Rural Locations: 7–10 business days

Delivery timelines are estimates and may vary due to factors beyond our control (e.g., weather, courier delays, public holidays).

6. Delivery Issues

If your order hasn’t arrived within the estimated time frame, please check the tracking status or contact our customer support at [info@vkart.online] .

In case of a failed delivery attempt, our courier partner will usually make 1–2 more attempts before returning the package to us.

7. Damaged or Lost Packages

If your package is damaged during transit or lost, please contact us within 48 hours of delivery (or expected delivery) so we can resolve the issue promptly.

Please provide photos (if damaged) and order details for faster resolution.

8. Change of Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately. Address changes can only be made before the order is shipped.

9. Contact Us

For any shipping or delivery-related questions, reach out to our support team:

📧 Email: info@vkart.online
🌐 Website: https://vkart.online

Thank you for choosing Vkart Online! We appreciate your trust and aim to deliver your products safely and quickly.